Refund policy
United States - Enjoy seamless exchanges and refunds within 15 days of delivery
- Free exchange - Click the link below to create an electronic prepaid FedEx return label. Only one exchange is permitted.
- Refunds - A $15 restocking fee per pair is held when using the prepaid label service below.
- Returned products must be in new, unworn condition. Once a photo of your footwear is reviewed, a pre-paid return shipping label will be sent to your email. Please allow two business days to receive a return label.
-
Once the items are received, the exchange or refund will be processed within 72 business hours, and you will receive an email confirmation.
- Pre-orders cannot be canceled, refunded, or exchanged.
- Suppose you'd like to try a couple of sizes side by side. In that case, you can order two items and return whichever you prefer (customers shipping outside the US are encouraged to contact us in advance for sizing assistance).
Start Exchange | Return
If you’re shipping through UPS, FedEx, DHL, etc, send to:
International - No exchanges, returns for refunds only.
- The customer is responsible for return shipping.
- Please declare the items in the return as "returned goods".
- When a different item is desired, the original item will be returned for a refund, and the customer will place a separate order for the new item(s).
- Returned products must be in new, unworn condition and shouldn't show signs of wear (e.g., sole scuffs or vamp creasing).
- Once we receive the “unworn” item(s), we will process the refund within 72 business hours. You will receive an email confirmation once it is processed.
If you’re shipping through the Postal Service, send to:
Grant Stone
PO Box 248
Baroda MI, 49101
United States
If you’re shipping through UPS, FedEx, DHL, etc, send to:
Grant Stone
9007 First Street
Baroda MI 49101
United States