Contact & FAQ

 

What size should I order?

Most of our products fit half a size larger than your average shoe size. For specific sizing guidance, please fill out the contact form including references of your shoe or boot sizes.  


What is Grant Stone’s exchange/return policy?

US orders can be exchanged or returned free of charge within 15 days of purchase. The product must be returned in the same condition it was sent, with original packaging.

Exchanges and refunds are not accepted for international orders. For more information, visit our Shipping & Returns page.


Does Grant Stone ship internationally and what are the costs?

We do ship internationally. Please visit our Shipping & Returns page for more information.

*Please note we cannot change the invoice cost for duty purposes*


The item I want is sold out. When will this product be restocked?

Select the product and size desired on the product page and submit your email address. We will  send a prompt notification when the item becomes available.


Does Grant Stone sell Shell Cordovan?

We currently make limited pre-orders for Shell Cordovan. Please fill out the contact form to receive more information.


Does Grant Stone offer width variations?

We will begin selling E widths in Fall 2017.


How long after my order is placed will the shoes be shipped?

Orders are usually fulfilled within 48 working hours. A tracking number will be sent to your email address upon placing the order.


I would like to exchange or refund a product. How do I proceed?

  1. The product must be unworn and in new condition with original packaging.
  2. Fill out the form including your PO number.
  3. We will provide you with an electronic return slip.
  4. Send the box(es) to the return address indicated on the slip.
  5. Once the shoes are received and inspected, we will submit a full refund.
  6. If you are making an exchange, a new order can be placed  for the new  item(s) using your account credit.).

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